Our client is a leading provider of automation, robotics, and smart technology solutions that help businesses modernise, improve operational performance, and embrace digital transformation. We deliver automation platforms, IoT-enabled devices, and integrated support services across a wide range of industries. 

As a ICT Support Engineer you will be responsible for delivering high-quality technical support for Automaate’s automation, robotics, and digital systems. This includes installation, configuration, troubleshooting, maintenance, and user support for hardware, software, networks, and integrated digital platforms.

• Provide Level 1–3 technical support for Automaate devices, automation platforms, software applications, and IoT systems.
• Diagnose and resolve hardware, software, network, and connectivity issues in customer environments.
• Monitor system performance and respond to service requests, incidents, and escalations in a timely manner.
• Maintain accurate records of issues, resolutions, and customer interactions within the support system.

•Install, configure, and commission automation systems, robotics equipment, and supporting ICT infrastructure.
• Set up networking components (Wi-Fi, Ethernet, routers, VPNs, firewalls) required for system communication.
• Perform scheduled maintenance upgrades, firmware updates, system checks, and preventative servicing.
• Ensure all installations adhere to Automaate’s technical standards, security practices, and operational procedures.

• Ability to diagnose issues logically and resolve problems independently.
• Experience supporting customers in a field service or remote support capacity.

•Provide clear, professional technical assistance to customers, both on-site and remotely

Youwill need to have a level of skill commensurate with a bachelor degree or higher qualification inlcuding at least two years of relevant experience. Or at least five years of relevant experience may substitute for the formal qualification. 

You will be paid between $76,000-$80,000 p.a. + superannuation. 

Only succesful applicants will be contacted for further interview.